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Privacy Policy

Dr. Sudhir Chandra – Senior Consultant Orthopedics

Effective Date: May 2026

Dr. Sudhir Chandra (“we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (www.drsudhirchandra.com), book an appointment, or communicate with our hospital desk.

This policy complies with standard medical data protection practices in India, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

To provide you with the highest standard of orthopaedic care, we may collect the following types of information:

  • Personal Identification Information: Name, age, gender, and date of birth.

  • Contact Information: Phone number, email address, and residential address.

  • Sensitive Medical Information: Symptoms, previous medical history, diagnostic reports (X-rays, MRIs), prescriptions, and current treatments submitted via our consultation forms or WhatsApp.

  • Technical Data: IP address, browser type, device information, and website usage data collected through cookies.

2. How We Use Your Information

The information we collect is strictly used for medical and administrative purposes, including:

  • Scheduling, confirming, and managing your appointments at Parmanand Medical Centre, S.M. Hospital, or Shree Sai Clinic.

  • Providing preliminary assessments, medical advice, and structured rehabilitation plans.

  • Communicating with you regarding your treatment, follow-ups, or changes in clinic timings.

  • Improving the functionality, security, and user experience of our digital platform.

3. Data Sharing and Disclosure

We respect the doctor-patient privilege. Your personal and medical data will never be sold, rented, or traded to third parties for marketing purposes. We may share your information only under the following circumstances:

  • Healthcare Partners: With authorized hospital staff, diagnostic centers, or physiotherapists directly involved in your treatment and recovery process.

  • Service Providers: With trusted technology partners (such as our website administrators) who operate under strict confidentiality agreements to maintain our booking systems and website security.

  • Legal Obligations: If required by Indian law, court order, or government authority to disclose information for legal or regulatory compliance.

4. Data Security

We implement robust, industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our website utilizes Secure Socket Layer (SSL) encryption, secure hosting architectures, and firewalls to ensure your submitted information remains confidential.

5. Your Rights and Choices

As a patient, you have the right to:

  • Access and Review: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to any inaccurate or incomplete medical or contact information.

  • Withdraw Consent: Opt-out of non-essential communications or request the deletion of your data, subject to legal regulations regarding the retention of medical records in India.

6. Cookies and Tracking

Our website uses standard cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your web browser settings; however, doing so may limit the functionality of certain website features, such as online appointment booking.

7. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our medical practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your medical data is handled, please contact our administrative desk:

  • Phone: +91 99711 64152 / +91 93550 13610

  • Locations: Parmanand Medical Centre | S.M. Hospital | Shree Sai Clinic